QUESTIONS

What is Housecall?

Housecall is a licensed primary care service on a mission to provide better care that is easily accessible both in-person and virtually. Our patients enjoy access to full service medical care right in their homes, from home visits and teleconsultations to home lab testing and prescription delivery in Dubai, Abu Dhabi and Al Ain. Services are covered by most major insurance plans.

What area does Housecall service?

Housecall is available in Dubai, Abu Dhabi, and Al Ain. Patients also have access to virtual care from any location.

What makes Housecall different from other primary care providers?

Housecall has no physical clinic, yet provides the same services found in a traditional doctor’s office. We bring the clinic to you, instead of having to travel to the doctor’s office. Patients have the option to have their consultation virtually or in-person at their convenience.

Housecall patients can schedule most appointments for the same day or next day. You have access to doctor consultations, lab testing, and medicine delivery all on the Housecall app.

Do you accept insurance?

Yes. Insurances accepted include: Daman, Thiqa, Oman Insurance, SAADA, ENAYA, neuron, Al Madallah, Dubai Electricity and Water Authority, ADNIC, Esaad loyalty program.

How do I make an appointment?

Making an appointment is easy. To schedule a teleconsultation, fill out this form with some basic information. You can choose from the selection of doctors and time slots available according to your preference. You can also schedule an teleconsultation, in-home consultation, or COVID-19 PCR home test from the main menu of our application. If you have any technical issues, please feel free to contact us at techsupport@housecall.ae

What are the specialties of Housecall doctors?

All Housecall doctors are specialized in primary care and licensed by either the Department of Health - Abu Dhabi or the Dubai Health Authority as consultants and specialists in family medicine, internal medicine, pediatrics, or general practitioners. Check out our Doctors page to learn more about our doctors.

Can you help me manage a chronic disease?

You can get your routine lab testing, prescription renewals and refills fulfilled by a Housecall doctor dedicated to your long-term health. Your health care records are connected to your regional network that can be accessed by other specialist doctors who might be part of your care team.

Do you see children?

Definitely! Our family medicine doctors and pediatricians in Dubai, Abu Dhabi, and Al Ain are qualified and licensed to see children. Check out our family services page to learn more about our pediatric care.

Do I have to pay for a consultation?

We accept major insurance plans in the UAE and most plans we accept allow you to use all of Housecall’s services at no cost to you. Some plans require us to charge a co-pay. Check out our insurance page to see what plans we accept or contact the Admin Team at 600 566119 to check your insurance eligibility. You can also choose to self-pay.

What happens after the consultation?

During the consultation, your doctor will determine whether you might need a prescription or lab work done. For lab work, the Admin Team will reach out after the consultation to schedule a convenient time for a member of our Medical Team to collect a lab sample. After processing, your results will be reviewed by your doctor who will reach out or refer you to a specialist if necessary.

How do I receive my prescription medications?

Your doctor will write you a prescription if warranted and one of our partner pharmacies will deliver the medication to your home. You also have the option of taking the prescription to your preferred pharmacy.

For more information, contact our team at 600 566119
WhatsApp: +971 506869921 available from 9am-9pm.

Book a virtual consultation through Housecall today.

Check out our individuals, family, and business page to learn more about how Housecall can serve you.